Frequently Asked Questions
General FAQs
Who are We?
A company based in the United States that seeks to recoup losses from fraudulent businesses.
What We Want?
We are a group of professionals with extensive experience in chargebacks, wire recalls, and the tracking of fraudulent companies. We use our experience to present your case to your bank in an effective and professional manner, maximizing your chances of recovering your funds or preventing you from trading with a fraudulent company in the first place.
Can I do this myself?
YES, BUT WHEN DISPUTING A FRAUDULENT TRANSACTION WITH THE BANK, YOU WANT TO DO IT RIGHT THE FIRST TIME. Giving incorrect information, failing to use language that your bank understands, or failing to complete the procedure completely will significantly reduce your chances. If you still want to try again, we can tell you if it’s worth it. WE WILL USE PROFESSIONAL TECHNIQUES, EXPERTISE, AND MOST IMPORTANTLY LANGUAGE THAT YOUR BANK WILL UNDERSTAND, as well as language that the scam brokerage will understand. This is to ensure that we maximize your chances of recovery.
What are my limitations?
You may have more time than you think, or even more than your bank believes. A request for a fraud-related chargeback for a credit card transaction using Visa® or Mastercard® must be made within 60, 90, or 120 days, depending on certain factors. However, a request for a service-related chargeback, such as those we handle for binary options and forex scams, can be filed up to 540 days after the transaction date. Depending on the circumstances, a wire transfer recall request may be filed up to 540 days or two years after the payment date.
Is it possible to do a recall even though I authorized the transaction?
Yes, if the payment you authorized was for a service that was not rendered.
Will Doing This Affect My Relationship With My Bank?
Absolutely not. On a daily basis, banks have specific departments that deal with this type of issues.
How much will this cost?
That depends on the size of your claim. We offer our clients chargeback and wire recall programs for transactions of $1,000 (or the equivalent in other currencies) and above. Both require an initial retainer covering documentation and discussions with your bank and a success fee that we invoice only after you recover your money.
Could this be a waste of time and money?
Certified Recovery does not accept cases in which they do not believe they can prevail. If your case has obstacles and problems, we will assess them and notify you before making any payments. We understand your predicament, and all information will be kept strictly confidential.
Why Is a Wire Transfer Different To a Card Payment?
Wire transfers, unlike cards, are not subject to the same rules and regulations, which is why we use a wire recall procedure.